Frequently Asked Questions
How do I use The Comfyment Mouth Tape?
Apply the tape over clean, dry lips before bed and gently press it into place. In the morning, slowly peel it off.
Is The Comfyment Mouth Tape suitable for sensitive skin?
It’s made with hypoallergenic micropore material designed to be gentle on skin. We recommend patch testing first if your skin is particularly sensitive.
What if I need to remove it during the night?
Simply peel the tape off whenever you need to. It’s designed to stay securely in place while still being easy to remove.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at thecomfyment@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.